| Responsibility | Provides measurement and workflow. Your team owns decisions and delivery. | Owns the programme internally and coordinates other teams. | Owns the contracted strategy and deliverables. Client approvals remain external dependencies. | Owns accepted research, production, verification and reporting tasks. Your team owns facts, access and approvals. |
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| Evidence | Prompt-level answers, mentions, citations and trend data, subject to platform coverage. | The evidence standard depends on the operator and systems you give them. | Usually reports, work files and campaign records defined in scope. | Versioned question set, sampled answers, source gaps, work receipts and verified implementation evidence. |
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| Access | Platform login plus any exports or integrations you configure. | Internal system access and authority to coordinate teams. | Access agreed per deliverable, often through agency tools and shared client systems. | Only the access needed for agreed work, with publication and send controls kept explicit. |
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| Ownership | You own your account and exports under the vendor contract. The vendor owns the product. | Knowledge, accounts and working files remain inside your company. | Varies by contract. Confirm source files, accounts, research and reuse rights. | Your Company Brain runs on infrastructure you own and remains yours when the engagement ends. Public accounts and client assets stay with you. |
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| Review | Your team reviews analysis and every downstream change. | Internal stakeholders review through your normal governance. | Human agency review is normally part of the service, with client approval defined in scope. | Agents do repeated work. Expert human operators assess claims, assets and placements before shipping. Your approval gates remain in force. |
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| Implementation | Not included unless you buy services or build an internal workflow around the tool. | Delivered by the operator and supporting internal specialists. | Delivered to the boundaries in the statement of work. Technical changes may still depend on your team. | Included for accepted work across owned pages, technical fixes, content, outreach preparation, community work and measurement. |
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| Reporting | Product dashboards and exports, often strongest for visibility and source data. | Can connect visibility to internal analytics and CRM if the operator has access and time. | Cadence and metrics follow the retainer or project scope. | Separates sampled visibility, citations, identifiable visits and qualified enquiries. Missing data stays unavailable, never zero. |
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| Commercial model | Software licence. Compare coverage, seats, limits and export rights in the actual quote. | Salary, hiring time and the supporting team required to act. | Project or retainer. Compare scope, change control, subcontracting and handover in the actual proposal. | Managed AI Search starts at £1,200 per 30-day month. Half the fee is invoiced to start. Meeting either written monthly goal earns the second half. |
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| Exit condition | Export the history you need and replace the monitoring layer if required. | Document the operating method, credentials, question set and open work before a role change. | Require source files, access transfer, outstanding-work status and a clear end-of-contract handover. | Rolling monthly with 30 days' written notice. You keep the Company Brain. Confirm final access, work status and measurement window at handover. |
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