Hospitality

2 articles

Flat riso illustration of a UK harbour high street at dusk: a glowing five pointed star hangs over a restaurant shopfront that stays in shadow while plainer neighbouring shopfronts are lit by a banded candy-swirl lighthouse beam, warm ecru background, no text.

The Star Rating Trap: Why Your 5-Star Restaurant Is Still Invisible on ChatGPT

Restaurants rated 4.8 stars and above were hidden from Google's AI answers more often than solidly good ones. Stars are not the signal you think they are. Here's what the data shows and what actually earns the mention.

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Flat riso illustration of a UK harbour high street at dusk: a cobalt dolphin harbourmaster stands outside a restaurant shopfront left in shadow while neighbouring shopfronts glow under a banded candy-swirl lighthouse beam, warm ecru background, no text.

AI Search9 min read

Why Your Restaurant Is Invisible on ChatGPT (and Google Won't Warn You)

UK diners are already asking AI where to eat, and Google can soon book the table for them. Here's why most restaurants never get mentioned, and five fixes that close the gap.

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